Get the most out of StorePack

Generate read-only WooCommerce REST keys, paste them into StorePack, and sync your first orders.

• Create a WooCommerce REST API key (Read permissions are enough).
• Open StorePack → Stores → Connect WooCommerce and paste the key + site URL.
• The initial backfill pulls the last 12 months of orders; subsequent syncs are deltas every 5 minutes.

How the shadow copy works, status healing, and bulk operations.

• Orders are stored in a shadow table, fingerprint-deduped, and rehydrated by webhook + 5-minute delta + nightly heal pass.
• Refunds, customer notes, and shipping events are captured on the same row.
• Bulk operations and exports run server-side without exhausting your store’s API rate limit.

Where the numbers come from and how to interpret them.

• KPIs are computed from your synced order shadow plus the visitor tracker (installed via the WP companion plugin).
• Distinct visitors are counted by persistent visitor_id; bot traffic above score 80 is excluded.
• Cohorts, RFM segments, and anomaly detection refresh nightly.

Announcement bars, email templates, abandoned-cart recovery, loyalty.

• Announcement bar renders via the WP companion plugin and a JSON payload served from your tenant.
• Email templates use Resend; outbound from a domain you verify in Settings.
• Loyalty awards are double-entry to a points ledger with a balance alias for fast reads.

How we protect your store credentials and your customers’ data.

• WooCommerce credentials are envelope-encrypted at rest.
• All cross-tenant queries are blocked at the database layer by Row Level Security.
• See the full SECURITY.md and the /security page for details.

Active roadmap items and where we’re heading.

• Open the changelog at /changelog for shipping notes.
• Feedback: hello@storepack.app or in-app help.